BE ON TIME

We kindly request that our clients arrive on time for their appointments to ensure sufficient time for quality results. While there is no fee for late arrivals before the 10-minute grace period, the length of the appointment may be reduced due to time constraints.

Please Note: Call us if you're running late; 10 minutes late is an automatic cancellation. We give all clients a 10-minute grace period after their scheduled appointment time to arrive. Clients who are not checked in by the 10-minute grace period will have their appointment canceled. If your appointment is canceled, you will be charged the cancellation fee. You will then have to schedule a new appointment for the next available time slot.

Guests arriving more than 10 minutes late may be asked to schedule a new appointment, as accommodating late clients may inconvenience the time of the following appointments. While we will try our best to accommodate you, please understand that your appointment may be canceled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

CANCELLATION/ RESCHEDULING POLICY

We strive to accommodate our clients to the best of our ability. All appointment confirmations are sent via email 48 hours before your scheduled appointment time and by text 24 hours before your scheduled appointment time. Please honor your appointment. If you must cancel or reschedule, please do so at least 24 hours *before your scheduled appointment time. For example:if your appointment is scheduled for Tuesday at 11:00 AM, the latest time to cancel without incurring a cancellation fee is Monday *before 11:00 AM.

Cancellations made less than 24 hours in advance will be subject to the following fees:

• A $35 Cancellation Fee for services valued over $35.

• The full cost of the service for services valued under $35.

• A $99 Cancellation Fee for all Permanent Makeup services.

We charge a cancellation fee if appointments are not canceled at least 1 day in advance of your scheduled appointment time. You have a 1-hour grace period to cancel your appointment after the automated Square text reminder is sent out.

We accept appointment cancellations via telephone or voicemail at 470-278-1732. You can also cancel via text message at 2626PinkCaviar (262-674-6522). We also accept appointment cancellations through email at contact@pinkcaviarspa.com or you can cancel online at your convenience before the 24-hour window.

**NON-REFUNDABLE DEPOSIT**

If your card on file previously declined when we attempted to charge you the cancellation fee. You will be asked to pay a NON-REFUNDABLE DEPOSIT for all of your future appointments with us. If you have previously disagreed with our Cancellation Policy or choose not to keep a card on file, you will be required to pay a Non-Refundable Deposit to secure your appointment. This deposit will be applied towards your visit and will be deducted at checkout. You will not be able to reserve a slot on our schedule without this deposit if you have had any of the issues mentioned above. This deposit can be paid over the phone, via email or text through an invoice, or at the register in the spa.

If you cancel your appointment at least 24 hours *before your scheduled time, your deposit will remain on file and can be applied toward a future appointment at your convenience. If you cancel less than 24 hours before your appointment, your deposit will be used as your cancellation fee and will be forfeited.

This deposit policy applies to clients whose card previously declined when we attempted to charge the cancellation fee, or who disputed/argued about paying the cancellation fee and had it waived. In those cases, our technicians were not paid for their time. Because our technicians are paid by the appointment and not by the hour, this policy ensures their time and work are protected. This is a spa-wide policy designed to keep things fair for both our clients and our staff.

Please note: COVID-19 has been going on for years now. If you are experiencing symptoms, we ask that you stay at home. We also request that you follow our cancellation/ rescheduling policy and cancel your appointment 24 hours in advance, or you will be charged the cancellation fee. We are a compassionate company, and if you could provide your test results, including your status, name, and test date, we would be more than happy to waive the fee or offer you a full refund of the cancellation fee. If you can not provide proof, we will not process a refund for the cancellation fee. This also applies to emergencies that prevent you from making it to your appointment.

SECURE A SLOT ON OUR SCHEDULE

To secure your appointment, all clients are required to have a credit card on file or pay a non-refundable deposit toward their service. This ensures that your time is reserved exclusively for you.

By booking with Pink Caviar, you acknowledge and agree to our spa policies, pricing, and cancellation terms. If for any reason our policies or pricing do not align with your needs or budget, we kindly encourage you to explore other options that may be a better fit.

DISCOUNTS & SPECIALS

Our specials are available only on the designated day and cannot be changed, altered, or substituted. Specials and discounts may not be combined.

Discounts apply to regular-priced services and products only. If a service is part of a special, it is already discounted and not eligible for an additional discount. Only one discount may be used per transaction.

We appreciate your understanding as this allows us to offer fair pricing to all of our clients.

REQUESTING APPOINTMENTS THROUGH OUR OFFICIAL BOOKING SYSTEM

We have recently implemented a high-security booking system that carefully reviews every appointment request to ensure fairness and prevent overbooking. Please note that your appointment is not confirmed until you receive an acceptance email or text.

Please keep in mind that you are submitting a request, not securing an appointment at the time of booking. You do not have a confirmed appointment with us until the system accepts your request. You will receive an email or text within 24–48 hours, notifying you whether your appointment has been accepted or declined.

Appointments may be declined for the following reasons:

• Temporary technical issues or system errors

• Scheduling conflicts if another client secures the requested time before you

• The appointment was requested incorrectly

• A previously declined card on file

• An unusual number of booking attempts, which may cause your account to be temporarily restricted (15–30 days)

• We are not currently accepting new clients

• Prior incidents resulting in booking restrictions

We sincerely appreciate your understanding and cooperation as this system allows us to provide the most reliable and seamless scheduling experience for all clients.

OTHER BOOKING SITES

While our spa is listed on third-party booking platforms such as Vagaro, Styleseat, Fresha, and Google Reserve, our main booking system is Square. Appointment requests made through third-party platforms are not guaranteed and will only be accepted based on the availability shown in our Square system.

For the most accurate and up-to-date availability, we encourage you to book directly through our website at www.pinkcaviarspa.com or by calling us at 470-278-1732.

LASH POLICY

48-Hour Repair Policy: If you have any concerns or problems with the service you received, and we are at fault, please get in touch with us within 48 hours after your visit, and we will fix it to your satisfaction at no additional charge. We're proud to offer you this policy because we guarantee our work.

5 Day Repair: Our 5 Day Repair is for clients who came in less than five days ago and need a mini fill or touch-up before an event or trip. The 5-Day Repairs are $35.

Want to know how to book your Lash Extension appointments?

Just check out the LASH CALENDAR FOR BOOKING below ⬇️✨

LASH REFILLS

Our lash fill-in prices are based on a 40% retention requirement. If you arrive with fewer than 20 lashes per eye, the appointment will be considered a Full Set and charged accordingly. Your lash technician will always consult with you and inform you if your service needs to be adjusted before beginning.

CLEAN FACE

For Best Results: Please arrive with clean, makeup-free lashes — no mascara, facial creams, or residue from oil-based eye makeup removers. This ensures we are working on a fresh surface and that your lashes are free from dirt and debris, helping you avoid retention issues and enjoy longer-lasting results.

MASK REQUIRED

For the health, safety, and comfort of all our Caviar Cuties and staff, masks are required at all times while inside Pink Caviar Lash & Brow Spa. Since our services are performed in close proximity, this policy is gently in place to help prevent the spread of germs and to ensure a safe, comfortable, and relaxing environment for all of our Caviar Cuties.

• Guests must arrive wearing a mask that fully covers the nose and mouth.

• If you arrive without a mask, we are happy to provide one for $3.

• Please note: services will be refused if a mask is not worn.

We appreciate your understanding and cooperation in helping us maintain a safe, clean, and relaxing environment for everyone.

NO CHILDREN POLICY

Attention: To ensure a calm and relaxing experience for all guests, we kindly ask that you attend your appointment alone. We have a no children and no entourage policy. Children are only permitted in the spa if they are scheduled for a service.

NO CELLPHONE POLICY

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and remember to speak in your very soft spa voice once you enter the spa. Please inform your technician should you need to make a phone call so that you may do so without disturbing other spa guests. We will kindly ask you to step outside to finish your call. Cell phone use may affect the length of your spa services.

EVENT & GROUP BOOKINGS

For parties of three or more, we kindly ask that you contact the spa directly to discuss group booking policies and availability. To secure your appointment and confirm pricing, a completed contract and deposit are required.

Please note that a 30% gratuity will be automatically added to all spa parties. If you are interested in reserving the spa exclusively for your group, we are happy to provide details on fees and available dates for private use.

RIGHT TO REFUSE SERVICE

We are committed to creating a welcoming and professional environment for both our clients and our staff. While we are always happy to accommodate our clients when we are at fault, we reserve the right to refuse service to anyone who displaysrude, aggressive, disrespectful, or disruptive behavior.

If we determine that it is not possible to continue your service due to unacceptable behavior, a full refund will be processed, and your account may be restricted from booking future appointments. We kindly ask that all clients treat our team with the same courtesy and respect that we extend to you.