bold journey: Meet Cassieandre Jones

by: bold journey

We recently connected with Cassieandre Jones and have shared our conversation below.

Cassieandre, thank you so much for making time for us today. We can’t wait to dive into your story and the lessons you’ve learned along the way, but maybe we can start with something foundational to your success. How have you gone about developing your ability to communicate effectively?

One day, a client called in to make a complaint. I don’t remember the complaint verbatim because it was five years ago, but instead of listening to her complaint in detail, I responded with a pre-written script I wrote for the staff. The client yelled and said, “You are not listening.”..........

Click the link below to read the full article
https://boldjourney.com/news/meet-cassieandre-jones/

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